The battle between the irrational self versus the rational self

Did you know that most people make decisions based on emotion. Then they logical reverse rationalize why the purchase was necessary.

I've been criticized over the years for being too emotional. Emotions get me in trouble. But they also drive my passion. Emotions, whether negative or positive are irrational. On the negative side, a feeling wells up from the pit of my stomach, the heart skips a beat, my ears go deaf and I can no longer think from a logical perspective. I act like a five year old, with the only relief being to act out a temper tantrum. Seems ridiculous when I look back on each incident.

Emotion can be extremely positive when focused on creativity. People get attracted to my energy, my enthusiasm and my passion. It becomes magnetic. The thoughts attract other inputs, other energies and other ideas. I get excited and afraid at the same time. Excitement drives me to push the ideas forward. Fear drives me to push them faster.

People who are predominantly using their right brains are the creative people of the world. They use the irrational and emotional constructs to perform their art. Those of us who predominantly use the left brains are the logical people. They are the mathematicians, the scientists and the analysts.

I play both sides of the fence. I love numbers. My favourite subjects in school were mathematics and science. My first job was in finance. My second job was in marketing, a highly creative field.

Marketers and financial people don't get along so well. Bean counters tend to squash the creative ideas in favour of budget. That is the battle that goes on in my head everyday.

My biggest strength is also my biggest weakness.

In a previous business, I had what seemed to be an unresolvable conflict with a colleague. Every time I had to talk to the colleague, I wanted the conversation to end before it began. I became dead inside, lacking all emotion until he left. My ideas were discounted. My passion was squashed. I was told there was no room for creativity in my job. The result caused a emotional tumour inside of me. Each conversation grew the tumour. Until one day, the tumour couldn't take anymore and burst. I exploded. I lost it. Between the build up frustrations, the inability to express myself and perceived injustices, I had become an emotional cancer.

I was driving yesterday, thinking about past mistakes and how they affect the life I live today.

I took a test once to measure my emotional IQ and I failed.

Just kidding. I found out that I'm average. I'm not a stone faced, matter of fact, nothing phases me brick wall. I'm more of the guy that wears his emotion on his sleeve.

It's not a good thing or a bad thing. It's just something I have to understand so I can live with myself...

Objects in mirror may be closer than they appear

Anyone who has driven a North American car newer than 1985, meaning unless you live in the hills without running water and copper wires in the wall, knows that the passenger side mirror of an automobile has a little disclaimer about objects being closer than they appear.

Did you ever wonder why the car manufacturers do that? Is the right side mirror less important than the driver's side? What research was done that rationalizes objects to be smaller and further away? Doesn't it make sense to see objects in the rear view mirror at the right distance our eyes are used to seeing them.

Here's the answer. A convex mirror, which is a fancy way for saying curved outwardly, gives a larger field of view to eliminate blind spots on the passenger side. The planar mirror, a flat mirror, doesn't get the advantage of the passenger side.

I remember driving to Montreal in 1996 in a Honda Civic 2 door Coupe. On approach to the big city, the traffic got heavy and stressful for this young hic. I could've used those convex mirrors on the driver's side as I pulled directly onto no less than four different cars trying to pass me on the AutoRoute.  Horns a blazing, I felt lucky having escaped disaster, but at the same time, I learned of the driver side blindspot that no one taught me in driver's education.

The mirror thought popped into my brain this morning while having breakfast at a truck stop.

There was a promotional piece on the table showing a picture of a new menu item. The plate looked appetizing but I was shocked at the wimp-ical, ball-less, stand for nothing attitude of the words directly beneath the picture

"Actual plate may look different from the picture."

Are you kidding me? Putting a picture of a product on a menu is a promise. The owner is promising to the client that the ordered product will look almost exactly like the picture. If the product comes out and it looks less appetizing than the picture, does anyone believe that a stupid, legal disclaimer is enough to discredit a customer's expectation?

The simple answer is make your plates look exactly like the picture. No choices, no options.

This well known truck stop has systems to deliver consistent product. If the employees can't make the product look like the picture, may be it's time to remove pictures from the communications.

Not wanting to be oversold and underdelivered, I ordered something different. There was also a picture of it on the menu. And as expected, the product delivered was not representative of that picture either.

The strategy of placing pictures in any business marketing material is to promote the actual products and services offered for sale. Pictures are not just for restaurant menus. If you can't deliver exactly what the pictures say, don't put pictures on your marketing material.

A marketing piece without pretty pics can be boring. But a marketing piece with lies says your dishonest.

What your preference: To be seen as boring or to be seen as a liar?

The easiest way to rent a business

Do you think renting or owning is better?

Like most answers, it depends. If you can rent at the right price, in a market where prices are not increasing, you’re better off renting.

However, in a market where prices are increases, owning can be better because of market capitalization.

In business, you don’t hear of many people renting a business. There are some rent to own, and vendor financing options that look a lot like a business rental.

The definition of renting is to let someone use something in return for payment. In business, most rentals are called something different. Rented businesses are called franchises. Franchisors would never admit to that. But the contract is clearly written in favour of the franchisor. The control is held by franchisors while a franchisee pays for distribution rights with an ongoing monthly or percentage of sales royalty.

Just like renting a home, renting a business can be perfect for someone who doesn’t have the ability to start or run their own business.

Having been a franchisee as well as a corporate employee for a franchisor, I believe until now, the facts surrounding franchising have been exaggerated.

I invested in a franchise to give my family a better life. I was tired of being a slave in the corporate world. Having been downsized, I decided never to return to work for someone else. I wanted my future to depend on my actions, not on a corporate decision made by people in towers who I did not know.  I made the conscious decision to buy a franchise. I thought I was buying a business, in which I was the owner. What I bought was the worst job I ever had in my twenty years of employment. 

Financial returns were ok. I took a paycut from my corporate world job. I worked more hours than I had ever worked before. The business was mine, in my mind.  After 7 years of being bullied, threatened, and enslaved, I sold my franchises to someone else who was sold on the dream of franchise ownership. And I’ve never been happier.

Franchises brag that their success is based on systems. There is truth in that statement. But some franchises have better systems than others. And some systems are not for the benefit of the franchisee. They are implemented at the sole benefit of the franchisor.

In Michael Gerber’s foundational book, “E-Myth Revisited”, he discusses the topic of franchise prototypes. I believe he is bang on when he explains the need for systems in all businesses. I think he may be oversimplifying the success rate of franchises compared to independent businesses. Here’s the reality, most independent businesses don’t incorporate systems so they risk failure at a higher rate than a franchise.

What’s the definition of failure? Gerber doesn’t tell us. Can a franchise business not fail, yet the investor goes broke? There are countless examples of franchises started where the franchisee loses the original investment only to sell the business at a substantial loss to relieve themselves of contractual obligations with the franchisor, government or landlord. The business continues its operations. The original investor goes away to lick his wounds.  So take Gerber’s statement with a grain of salt. Franchises don’t generally fail but franchisees do.

In one franchise example, there were seven franchisees I know of who went broke over a seven year period. In a market where 15 franchises existed, that is a failure rate of almost 50%. The businesses stayed open. The franchisee either lost their franchises to the bank, the landlord or the franchisor. Or they sold them at significant financial and emotional losses.  Yet the brand looks favorable to new franchisees as it had to investors seven years earlier because all 15 were still open.

When I worked for a 100 location franchisor, we used the Boston Consulting Matrix to categorize our franchisees. The first category was for the stars. These locations and franchisees were optimistic, growing, and producing profits for the franchisor. The second category was the question marks. It included those who were stuck, sitting on the fence, not growing, but not declining. They produced profit for the franchisor but could easily be stars or dogs. The third category was the dogs. They were pessimistic, with declining sales. There was profit for the franchisor but it wasn’t as good as the other two categories. It was the dogs we were actively trying to remove from our system through coercive tactics. It represented 33% of the network.

Brand recognition is another selling point for franchisors. Our franchise system opened five new locations in a western territory where the brand was already familiar to eastern people who moved to work in the oil industry. The systems didn’t save the franchisees. The brand recognition didn’t help them. The marketing team couldn’t offer them hope. Within two years, they all failed and the franchisor retrenched and abandoned the territory to the detriment of franchisee investments.

If an entrepreneur understands the required systems, they can build a franchise prototype that has the potential to being as profitable as a franchise in the same industry.

Don’t misinterpret my words, I’m not against franchises. I believe the facts have been one-sided, skewed toward the success potential and not equally balanced with the downside of franchise investment.

Go forth and learn. Knowledge IS power.  Franchises are rented businesses. And sometimes it's better to rent than own.

Renting real estate versus owning it

Real estate is not always a good investment. Whether you're someone wanting to purchase a home,  or you're someone who wants to a place where your business calls home, there are many factors to consider.

If you're purchasing a home, here a few tips to consider.

1. Observe what the market is currently doing. Are prices increasing, decreasing, staying the same over a 12 month period.
2. Most people make money in real estate because of market appreciation. For 15 years, my market saw continuous market appreciation and people who flipped their homes made a fortune. Today, those same people are in financial difficulty because the market has been depreciating over the last 3 years.
3. Although renting may seem like money wasted, it can't be considered any different than an interest expense. Without appreciation, the small annual principal payment is more like growing a savings account.
4. Owning a home can have many incidental costs not budgetted. Repair and Maintenance is a constant surprise, whereas renting is a fixed, easily budgetted figure. 
5. If you grow tired of your space or feel like the landlord isn't taking care of your needs, you can move, without any worries about closing dates, lawyer fees and bridge financing.

Don't get me wrong owning your home can be financially rewarding under the right conditions. Just study the market and make a decision that you can live with.

The business side is a completely different story. Most business people believe that owning the real estate where the business is located is a good investment.  

There are things to consider.

1. In business, location is everything. Owning real estate in the wrong area anchors down the business from moving, which can slow business growth.
2. A building and a business are two separate businesses. Both provide cashflow. But both are mutually dependent on the success of the other. If the primary business fails and it is the main tenant, the risk of losing the real estate is probably high.
3. Owning the real estate can give you a bit more control if you own a franchise. Franchisors have less power over franchisees who own their own real estate.
4. Cash is still king. Owning a building can be a good investment. But if a business owner is in a weak cash position because of the real estate purchase, the owner is better off renting and paying away good money in rent to test the viability of the primary business. 

I love real estate but it's not always a good investment. If you're getting into business, I think the best option is to sign a lease agreement for no less than five years and no more than ten years with an option to buy. If the business is a success, an owner can put away its excess earnings to exercise the future option on the building.

There is one franchise business that I am well aware of where the majority of franchisees struggle with profit margins of 2-3%. Yet the franchisor stays in business. The mantra is that the franchise is successful when in fact it is not. The successful franchisees all own their own real estate and most have owned their business for 20 plus years.

Is the franchise a success or is the real estate a success? I will argue the real estate has been more of a success for these franchisees. I reviewed the financials of one of these successful businesses and I noticed a glaring fact. At 2% profit margin, the restaurant was making about $20,000 per year in profit. The building made $50,000 profit from the rent. But the rental income wasn't enough to service the debt repayment, let alone pay someone a reasonable management salary.

Yet someone got excited about the business and bought both the real estate and the restaurant. Over the long run, this can be a good investment. In the short run, it is a terrible one.

There's no such thing as long run, if you die in the short run. A long run investment returns money in the short run over a number of years, making the long run very lucrative. In other words, it won't matter what investments look like in 20 years, if you can't pay the bills today.

That's where business real estate and homes have something in common. Don't allow yourself to get in a position of "house poor". It's too risky.

Hiring is easy, but not simple

I walked in and saw her immediately from a distance. She didn’t see me. Maybe she didn’t notice me. I was no one in her eyes. I watched her as she moved from left to right in slow motion, talking on her headset to some invisible person. Maybe she was talking to herself. I could not tell for sure.  Could I have a large Green Tea please. I smiled at her to see what she would do. She didn’t look at me. She took my money. She then asked if I wanted to put milk in my green tea. I’ve never heard of milk in green tea. But maybe it’s a thing I’m not aware of.

Rip open a tea bag, add hot water. It’s pretty simple to do. I can teach my nine year old how to make a green tea. It’s the level of attention that makes the difference between making me feel like I’m important or making me feel like I’m bothering someone. I felt like I was causing her pain. As I sit her writing this painful observation, I realize that I can buy a green tea anywhere. Now I’m questioning why I even stopped here this morning.

I’ve heard this business isn’t doing very well. I’m wondering if this employee is the reason for its downfall or if there are other issues. As an owner of a business, do we realize how much power we give our employees?

We need employees to help us serve our clients. We need employees to help us build our business. But it is employees that are our biggest problem. Employees like the girl mentioned above have the ability to kill a business. She may always be dependable, reliable, smart and honest. However, she does not like people. And this business is a people business.

Hiring employees is easy. Hiring the right employees is hard. It takes time and effort. It takes a strategy.

Do you have a strategy to hiring or do you just hire warm bodies? No one likes to admit that they hire the first person coming through the door. Competition is fierce. Good people are hard to come by.  Plus we are all busy and we just need to fill a need in the schedule so that we as owners don’t have to cover the shift. We know customer service is the most important thing in our business, but we fail our customers when we hire the wrong people.

Hiring the wrong people can kill your business. Do you constantly evaluate your hiring process? Do you constantly evaluate your team members and give weekly feedback?

You cannot expect what you do not inspect. Remember that the next time your employees don’t do what they are “supposed” to. Don’t blame an employee for a lack of service. Blame yourself. You hired the wrong person or you didn’t provide the right feedback.

As a customer, all I ask is that I’m the most important person in the world for the 30 seconds that it takes to make my tea. 

Is that too much to ask?

The goal is to help one person

I hold the door for one person, not five hundred. Actually, that's not entirely true. I try to hold the door for one person each time I enter an establishment and there's someone on the same path. If I do this 500 times a year, I will have held the door for five hundred people. But I can only do it for one person at a time.

This is a strategy, broken down by simple, easy to achieve goals.

How many people can I help at a time? Just like opening a door, I believe I can help just one. And that's where I have a renewed focus. Help one person at a time. Over the span of my lifetime, I can help a community the size of a small city if I take on this viewpoint.

Helping others for me is defined by sharing my thoughts, views, insights, and questions.

There are always going to be haters. There will always be people who don't agree with my opinions or offerings. Does it really matter? If I am true to myself, exposing my bare chests, and permitting vulnerability, shouldn't I have thick enough skin to deflect the pointiest daggers of detest?

It's not easy putting myself out there. It's scary. I started writing in a public forum over a year ago. In the beginning, I got a lot of positive feedback. I shared very personal unmentionable thoughts that scared the crap out of me when I published them. Yet, no one mobbed together and ran to my house with pitchforks and shovels demanding my head on a stick. Many people were reading my words and sharing my thoughts with their friends. I may have been making a difference to some of my readers. Then I ran out of stuff to say. More importantly, I stopped writing. I stopped observing. I stopped commenting.

Guess what happened next? People stopped reading. Over the next four months, I inconsistently published a few thoughts, but commentary and readership had dwindled. It was demotivating. Although I had received positive words of encouragement early on, the lack of readers coupled with one negative comment demotivated me to continue.

Then one day, I made a decision that I wasn't creating my art for other people. I would no longer promote my thoughts. But I would keep writing for my own benefit. The art of writing is a skill that I wanted to develop. I wanted to share my thoughts with my future self. I wanted to make a difference in one person's life: my own.

As I started writing more consistently, something magical happened. People started reading my thoughts again. Without any advertising, or sharing, my written thoughts picked up readers on its own. For someone to go out of their way to read my blog meant that they liked my stuff.

Writing for me and thinking that I may provide a single moment of inspiration for someone else has motivated me to share with the world again.  This time it has less to do with the amount of people reading. It has to do with helping/motivating just one single person. If I can do that, then I've done my job.

This new mindset comes from listening to a few cool podcasts and reading Seth Godin's The Icarus Deception for a second time.

Leaves of Earth

Sitting on my couch, looking out the window, I can't help but notice the birchtree on this snowy March morning. There is a leaf still clinging to a branch. For some reason the death of winter and the blustery days since last fall have not noticed this little fella as it maintains a stranglehold onto its source.

Within a few weeks, Spring will spray a whole new gaggle of leaves onto the old wooden branches of this birchtree. Will any of the new bosoms know of its cousins from an earlier time? Will time stand still for the new foilage until its death? All leaves die but does the leaf realize they only have 4 months to enjoy his life?

There have been 41 generations of leaves grow and die in my lifetime. Maybe I will witness another 40 generations of buds before the Autumn of my life arrives.

The tree is a leaf's source, its lifeblood, its energy.

Are people nothing more than leaves. We make plans. We build our paths. Winter must come. And with that we shall die while a new generation of budding leaves take our place on this spinning grain of dust, our source, our lifeblood, our energy.

Is there an energy greater than ourselves observing our lives as a short season, just as we observe that of a leaf on a birchtree.